I remember the feeling of dread as the weekends approached. The staff, on the other hand, remember the shouts of “These !*%@ing drains!” as the toilets backed up once again. We then start the sifting through the yellow pages. We had all the top boys in the field in at one time or another, and we pretty much got away with it, by the skin of our teeth, apart from a real cowboy who managed to flood the entire bar. So, it was rapidly becoming a blockage, call, clear, pay me, relationship.
I didn’t know any better, and I was sinking into the acceptance that pretty much every weekend I’d be paying out large sums of money just to stay open. Then one desperate night we stumbled across Drain Doctor. For starters they arrived in no time at all, but then it was the usual explain what’s happened, take them to the same spot that it’s cleared from, watch them as they drive the plunger into the drain. And then hear the sound of rushing water as the drain clears. And that’s when it changed “you know why that’s happening don’t you?” I was asked, “No”, and what followed was a complete break down of the problem I was having and a solution. Well the deal was done, as soon as it was possible work started and was finished when promised, also, all of this achieved at a very good price.
But I’ll tell you what really annoys me, it’s the fact that all the other companies we had in had listened to me ranting and raving about what was I going to do and how can we sort this out, no one had anything to say. I don’t know, was I being taught a valuable lesson in being led up the garden path, or is it just a case of the majority of people in this trade are flying on a wing and a prayer. You decide.
All I know is that if I ever want advice or help in these areas I’ll only ever call Drain Doctor.
Thanks again
Y.G.,
Bristol
We have just called Drain Doctor out to unblock a drain, and we want you to know how pleased we are with the service provided by Lee initially (in the rain and darkness) and then Jason Light this morning.
Both were friendly, courteous, professional, and committed to dealing with the blockage which was not easy to do, and took some time.
Both technicians did an excellent job and were a great credit to your company. We are happy to refer you to our friends at any time.
Thank you very much for solving our problem at such reasonable cost.
Yours sincerely
J.C.
Tunbridge Wells
I would like to thank Drain Doctor Plumbing and Steve Hunt in particular for the excellent service that we received over the recent Christmas period.
We were impressed by the prompt service, the range of equipment readily available and the accurate information provided to explain the process while the problem was resolved.
All the charges were reasonable and perhaps more importantly, clearly explained and agreed in advance before each stage of the work was carried out.
This was a difficult time for us to have drainage problems and we were very grateful to Steve in particular for his positive, constructive approach and for going to considerable lengths over the holiday period to help us get a resolution to the problem.
We will definitely actively recommend Drain Doctor Plumbing to others and would use your services again ourselves should the need arise.
Yours sincerely
S.W.
Aylesbury, Bucks
Thanks for a great service. Your company was prompt, efficient and basically brilliant.
I don’t normally find myself congratulating companies but please take this as a very deserved compliment.
More to the point I have already mentioned to people I know how pleased I was with the service from the two plumbers that called, and I would have no hesitation in using your company again.
Please pass my thanks to the chaps that called!
Best wishes.
Mrs D.F,
Brentwood, Essex
I am just writing to express my immense satisfaction with the work performed by your company in my flat. I had previously had another company do some work on unblocking a drain. They were inefficient and frankly, didn’t seem to know what to do next when their actions didn’t have the desired result. Needless to say the problem was not sorted. In contrast, your men (Barry and his assistant) were very good. Within 30 minutes they had the problem solved. Be assured I will recommend your services highly.
Thank you very much.
Mrs C.V.
London North West
I write to say the recent problem I had with the blocked drains was dealt with by your firm “Drain Doctor”, was of the highest professionalism, from Anne in the office who took my call, to Chris our own ‘Doctor’, who worked very hard, a very pleasant young man a credit to your company. I shall recommend you to anyone I know who has a drain problem.
Your sincerely
Mrs J.S.,
Torquay, Devon
Main Sewage Drain Clearance.
The man of the moment is Sid! What a wonderful job he did in cleaning the drain satisfactorily – not an easy task. He also tidied up satisfactorily and left everywhere immaculate. Indeed he should be given the highest possible award. Sid is a real credit to Drain Doctor as is Lisa who attended to my concerns on the phone so efficiently and courteously.
A great big thank you.
M.C.,
Keswick, Cumbria
I had reason to engage your services today as the drain at the rear of my premises had become blocked.
I have to confess that when you open the Yellow Pages, it is quite a daunting task especially when watching “the tradesmen from hell” series on television, it leaves you in a state of concern as to what is going to happen.
I must say that all my fears were put to rest when all that was going to happen was fully explained by Lee, your service engineer, he gave a very clear and precise account of possible problems and he kept me appraised of the situation throughout and to my surprise, quoted all costs to me before any work was carried out.
I would not hesitate to recommend your company to anyone in need of drain or plumbing assistance.
Once again, many thanks and please pass on my thanks to Lee.
I remain, yours sincerely.
P.C.
Eastleigh, Hampshire
I write on this instance, to express my appreciation for the service provided by Drain Doctor.
We had a drain blockage and rang somewhat in desperation.
Your operator, Danny, was very professional, calmed all of us down and cleared the blockage. Such excellent service should not go unrewarded.
I would be grateful if you will pass on our thanks to Danny for a job well done.
Yours faithfully
N.C.T,
Worcester Park, Surrey
We would like to thank you for the prompt response to our call out, and the excellent way the company attended to the problem we had last week, with the landslide in our garden, and the movement of the septic tank.
The work was carried out very efficiently in dreadful weather conditions, by a very courteous, conscientious work force.
We will be happy to recommend the company to our friends and family.
Thank you
Mr & Mrs J,
Lanark, Scotland
I just thought I would let you know just how pleased we were with your service.
Martin Cotton and Phil and Brian were a real credit to your company. They all worked really hard and were cheerful and optimistic over finding the leak, which was not at all obvious.
It was a very difficult job but they were all very professional, and I would recommend them to anyone without hesitation.
A credit to your company.
Thank you
Mr & Mrs B,
Stoke-On-Trent, Staffordshire
I am writing to let you know that I am very pleased with the work that was recently carried out on my kitchen by Dan and Matt. The work involved removing an internal gully in the kitchen and building a new one on the outside of the kitchen wall and connecting everything up with the existing drain run.
Dan and Matt both worked very hard in what appeared to me to be a very difficult job. They were very efficient, courteous and took care to make sure that there was the least amount of disruption.
I would have no hesitation in recommending Drain Doctor and I would like to thank them for a job well done.
Kind regards
Mrs J.C.,
Orpington, Kent
Just to let you know that Chris Nelson is not only the most courteous man but the most brilliant expert in the field of drains etc.
We have experienced bad water supply for 4 years since taking on our property.
After umpteen visits from various service companies and no improvement I contacted your office yesterday and had a chat with Chris who subsequently arrived at 5.30pm and within minutes had diagnosed the problem, proceeded to rectify the problem and was out after an hour.
We also need a new boiler – which I have asked Drain Doctor to quote for and install.
I shall have no hesitation in recommending your company in the future. If your company recognises STAR members of staff, I suggest Chris Nelson gets the award!.
Thanks again
D.R.,
Birmingham
I am writing to congratulate you on an excellent service. Paul Richards has just completed a job for me. He was extremely competent and professional. Please pass on my thanks to him and share this letter with anyone who ought to know about his professionalism, for future reference.
In case it helps with marketing strategies – the reason I called ‘Drain Doctor’ was because of the free quote and no call out charge but mostly because of the promise of a pre-fixed price on the job. As a customer this was very reassuring. I will certainly recommend you and call you again in the future, should the need arise.
Yours sincerely
K.M.,
Sheffield
I would like to congratulate you on the first class service I received from your company this week.
From my first call I made to the lady telephonist, through to the technician who did the job, I received courtesy and a first class service and I would recommend anyone to use your services.
Yours faithfully
G.D.
Southend
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